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Privacy Policy

This policy applies to all Students, Prospective Students, Suppliers and Website Users.

Gettalking Languages takes the privacy of your information very seriously and this policy outlines our conduct of how we collect and use the Data that is provided.

Please read the policy carefully.

1. Definitions and interpretation

In this privacy policy, the following definitions are used.

 Personal Data -

Collectively all information that is provided to Gettalking Languages within the definition of Personal Data provided in GDPR legislation

EEA - European Economic Area

Gettalking -

Gettalking Languages which is a languages business run by Lisa Fanthome-Hodgson whose address is Hedgefield House, Marden Road, Staplehurst, Kent. TN12 0PD

UK & EU Cookie Law - The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

Third Party -

Any third party that accesses the Website and is not either (i) employed by Gettalking and acting during their employment of (ii) engaged as a consultant or otherwise providing services to Gettalking and accessing the Website in connection with the provision of such services

Website -

The website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions

Cookies -

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies)

In this policy, unless the context requires a different interpretation:

a)      the singular includes the plural and vice versa

b)      references to sub-clauses, clauses, schedules or appendices are to sub-clauses, schedules or appendices of this privacy policy;

c)       a reference to a person includes firms, companies, government entities, trusts and partnerships;

d)      “including” is understood to mean “including without limitation”;

e)      reference to any statutory provision includes any modification or amendment of it;

f)        the headings and sub-headings do not form part of this privacy policy.

 2. General

If you have any queries about this policy you should contact:

Lisa Fanthome-Hodgson

[email protected]

3. Scope

The policy outlines Gettalking’s commitment to protect personal information. It is equally important for Gettalking to be compliant and by doing so we have adopted regulatory, statutory and industry guidelines to manage all personal data securely.

The term “Personal Data” refers to personally identifiable information about “you”, such as your name, e-mail address or postal address etc…

Your personal information will only be processed;

·          In the context of Gettalking activities

·          For the provisions or offer of services to the individual

·          To actively monitor the progress of individuals’ learning

Gettalking are responsible for protecting your personal data at all time, this is done by;

·          Implementing policies and procedures

·          Providing a clear, transparent and legitimate interests for processing your data

·          Adhering to legal obligations when processing your data

·          Giving you the opportunity to either request or delete your data

·          Staying up to date with changes in data protection laws

 4. Data Collected

In accordance with Gettalking policy, information that is collated consist of both general and special categorised data, this may include but not limited to the following;

General Categories

a) Name

b) Email Address

c) Telephone Numbers

d) Address

e) Feedback and Complaints

Special Categories

f) Facial images

 5. Our Use of Data

For purposes of the General Data Protection Regulations (GDPR), Gettalking is the “data controller”.

We will retain any Data that you have provided Gettalking for a minimum of 6 months where applicable;

Customer and supplier data will be retained for up to 3 months after ceasing to be a client/supplier.

Prospective Customer data will be retained for up to 3 months after the end of the enquiry.

Feedback and Facial Image data will be retained for up to 10 years for use on the website/marketing.

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties.

All Personal Data is stored securely in accordance with the principles of GDPR. For more details on security see the clause below (Security).

Any or all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a)          internal record keeping

b)          improvement of our products/services

c)          financial documents and statements such as invoices, credit notes etc…

d)          compelled by the court of law

e)          creating customer files

f)           third party suppliers carrying out specific functions on behalf of Gettalking

g)          tax purposes

in each case, this is in accordance with this Privacy Policy.

 6. Legal Basis for Processing

Gettalking reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary to comply with the law or to protect or defend our rights or property in accordance with applicable laws;

*Refer to Section 4 - Data Collected

A, B, C, D, E, - for the purpose of

Obtaining and using the information for contacting prospective customers, complaints, feedback. Legal basis - Legitimate interest for Gettalking to provide quotes, assist and respond customer feedback/experience

A, B, C, D, E, - for the purpose of accounting, invoices and statements containing personal data to trade and keep accounting records and comply with tax legislation. Legal basis - Gettalking contractual obligations in providing services to customers and legal obligation to keep accounting records and submit tax returns.

A, B, C, D, E

A, E, F, - for the purpose of marketing the business usually via the website and leaflets. Legal basis - Legitimate interest to market, promote and demonstrate our business, products and services, and any other information

A, B, C, D, E

Sharing Data

Gettalking performs several functions to provide the best quality service. In some cases, data may be shared based on business, legal and contractual agreement. Our reason for the sharing data varies from complying with legal obligations to marketing. We ensure that all data held and processed by Gettalking is only accessed by employees and approved 3rd party suppliers. Outlined below are the categories of whom Gettalking may share personal data with and our legitimate reason for sharing. We will not transfer your Personal Data outside of the EEA.

We may share data with: government for tax purposes; courts when compelled to by law; external advisers for accounts and tax preparation; employees/sub-contract tutors to teach and assist with queries; and suppliers for maintenance of systems.

7. Controlling use of your Data

Wherever you are required to submit Personal Data, you will be able to restrict our use of that data. This may include the following:

use of Personal Data for direct marketing purposes; and

sharing Personal Data with third parties.

8. Functionally of the Website

To use all features and functions available on the Website, you may be required to submit certain Personal Data.

You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies)

9. Third party websites and services

Gettalking may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

10. Links to other websites

This Website may, from time to time provide links to other websites. Gettalking has no control over such websites and are not responsible for the contents of these websites. This privacy policy does not extend to your use of websites.

When accessing GOV.UK, we may receive information from the other website/s. Gettalking will not use the data provided and you are advised to read the privacy policy presented on the website before continuing.

11. Cookies

This Website may place and access certain Cookies on your computer, Gettalking uses Cookies to improve your experience of using the Website and to improve our range of services. Gettalking has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website place Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Gettalking to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie and Purpose

Strictly necessary cookies - These cookies are essential in order for you to move around the website and use its features, for example such as accessing secure areas of the website. talk to Marketing.

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

12. Security

Data security is of great importance to Gettalking and to protect you Personal Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Personal Data collection via this Website.

We endeavour to do our best to protect your Personal Data. However, transmission of information over the internet is not entirely secure and its done at your own risk. We cannot ensure the security of your Personal Data transmitted to the Website.

13. Subject Access Request

You have the right to ask for a copy of any of your Personal Data held by Gettalking as a Subject Access Request (SAR’s). All requests must be in writing and addressed to the Lisa Fanthome-Hodgson, the request may include but not limited to;

·          Copies of emails and letters

·          Invoices

·          Name, address, etc.

Gettalking will aim to acknowledge any Subject Access Request within 48hrs of receipt and complete the process within 30 days. In some cases, processing SAR’s may take longer, and it is Gettalking’s duty to keep you informed.

This is non-chargeable request; however, Gettalking has the rights to charge a ‘reasonable fee’ when a request is manifestly unfounded, excessive or repetitive.

14. ‘Right to be Forgotten’

Gettalking Staff, Customers, Sub-contractors & Suppliers, Website User shall have the right to obtain from the Lisa Fanthome-Hodgson to delete personal data concerning them without undue delay.

It is her obligation to erase personal data without undue delay where one of the following grounds applies:

  1. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  2. the individual withdraws consent on which the processing is based according to Article 6 GDPR (1) or Article 9 GDPR (2), and where there is no other legal ground for the processing;
  3. the data subject objects to the processing pursuant to Article 21 GDPR (1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21 GDPR (2)
  4. the personal data have been unlawfully processed;
  5. the personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
  6. the personal data have been collected in relation to the offer of information society services referred to in Article 8 GDPR (1)

Where the controller has made the personal data public and is obliged pursuant to section 32 to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform relevant data controllers which are processing the personal data that the individual has requested for deletion

The above will not apply to the extent that processing is necessary:

a)          for exercising the right of freedom of expression and information;

b)          for compliance with a legal obligation which requires processing by a Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

c)          for reasons of public interest around public health in accordance with points (h) and (i) of Article 9 GDPR (2) and (3);

d)          for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89 GDPR (1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

e)          for the establishment, exercise or defence of legal claims.

15. General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

Lisa Fanthome-Hodgson      20 May 2018